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 Nead Travel Companion (LA_HK-KTM)
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Posted on 02-12-08 2:18 PM     Reply [Subscribe]
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ojha,

request for a wheelchair with the airlines. they will take a very good care of them. and you don't have to be disabled to use the service. thats the best way to ensure full service and safety for anyone who can't speak english. however keep in mind all the complications that may rise because of a 3 yr old. they might want to verify the relationship of your son with your mother and all that. so just remember to cover all grounds!


 
Posted on 02-24-08 2:47 AM     Reply [Subscribe]
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Because we ocassionally get passengers who may need language support, we have created a form with instructions that advises airport officials to help your parents during the transit. Please complete it and attach it with the passenger's itinerary.   You can see our press release below: 

The form is available for download at http://fly2nepal.com/zenTravelsInstructionFormsforEnglih.pdf

You can also call one of the Nepali travel agencies and ask them if they know another passenger traveling around the same dates.  Most agencies are happy to help.

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fly2nepal.com | Zen Travels starts supporting Nepali parents PDF  | Print |  E-mail

As increasing numbers of parents visit their children abroad, there are times when older Nepali parents must travel by themselves.   This can be anxious times for the travelers and their families, especially when they have never traveled outside Nepal before and do not speak English well.


Zen Travels has created a short memo with instructions for such travelers.  This memo has instructions addressed to airport/airlines customer services staff explaining the situation and also a standard contact template that needs to have contact information.  Passengers are encouraged to complete this form and attach it with the itinerary so that there is sufficient information for guidance during transit.

As a courtesy to all our Nepali passengers, Zen Travels will make available, free of charge, its 24 hour call center so that airport/airport officials can request translation.  Airline/airport staff can contact Zen Travel's 24 hour call toll-free center and our travel agents will help with translation and will notify family members in Nepal or elsewhere.

 

The direct number in Kathmandu is 977-1-4436364 and our representatives can also be reached by dialing 202.465.4266.

Zen Travels will also try to find other Nepali passengers who might be able to assist flying on these dates.

 

Click here to download the instruction form for passengers to carry:


 


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